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As all of our dresses are made to measure for each individual bride, we do not offer refunds on dresses or deposits.
Items which are made to measure, bespoke, or personalised cannot be returned and refunded unless faulty. It is up to the customer to contact within 14 days of receiving the items to discuss any concerns, or if any changes need to be made. These must be agreed on mutually, and may occur additional costs.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Gift vouchers are non-refundable, and must be used within the time specified on the voucher. Once this date has passed, they will no longer be valid.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. This includes items sold as a sample.
For exchanges, we only replace items if they are defective or damaged. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.